The TFS (Trendforum service Wolfsburg) Ostfalia University hosted the first time on 06-07th June 2013, the symposium Automotive Service. This symposium will expand and strengthened the University Wolfsburg as a national competence center for the automotive service technology and processes.
In addition the importance of the business field after sales is shown for the long-term success of the automobile manufacturer, the supplier industry and the authorized dealer.
High-level representatives from science and industry will speak about current issues facing the automotive industry and automotive service issues, discuss and give the participants of the event valuable new impetus.
The symposium is to be established as a regular event and will take place every two years.
Helmut Wolk talks about the future of the aftermarket. This stagnates for the first time, which is manifested in declining margins.
He also looks at the future influence the online auto-service portals (Workshop portals) on the Internet.