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Aftermarket Forum 2017

OE goes IAM – IAM goes OE: new trends in the trade with car components.

Date
8 March 2017
Location
AMERON Bonn Hotel Königshof · Bonn, DE
Main topic
OE goes IAM – IAM goes OE

This event has concluded. Thank you to all participants.

About the 2017 forum

OE goes IAM – IAM goes OE

A recap of a past edition — the next one is the Aftermarket Forum 2027 in Cologne. The data behind it sits in the Aftermarket Intelligence Hub.

The sale of OE parts to independent workshops was becoming ever more important in the after-sales business for manufacturers, dealers and workshops — opening an interesting and innovative business field. As diagnostic and calibration work on modern vehicles increased, more independent workshops turned to OE parts, while the price gap between IAM and OE parts steadily narrowed.

In Wolk & Nikolic’s assessment at the time, IAM garages already sourced 25–30% OE parts through the manufacturer network. High-caliber executives from the complete supply chain — car and parts manufacturers, dealer groups, IAM wholesalers, insurers, online OE suppliers and a renowned multi-brand workshop — debated the future of OE-to-IAM trade in Europe.

Programme

Agenda of the Aftermarket Forum 2017

The full 2017 programme — presentations and open discussions on OE-to-IAM parts trade, punctuated by the Springmäuse improvisation cabaret.

09:00
Keynote

Introduction and welcoming

Wolk & Nikolic Aftersales Intelligence
09:20
Session

Springmäuse — improvisation cabaret

The meaning of the original part from the driver’s perspective.

09:50
Session

The new Independent Aftermarket concept

10:20
Session

Highlights of the genuine-parts wholesaler report

Wolk & Nikolic Aftersales Intelligence
10:30
Session

How do parts manufacturers react to growing OE parts sales at IAM workshops?

Andreas Schäfer — ZF Aftermarket
10:45
Session

Competitive advantages of car-dealer groups bundling OE and IAM parts?

Björn Böttcher — Ernst Dello GmbH & Co. KG
11:00
Break
Coffee break
11:30
Session

Difficulties when car dealers sell OE parts to IAM workshops

Wolk & Nikolic Aftersales Intelligence
11:40
Session

How do I optimize my operations?

Wolk & Nikolic Aftersales Intelligence
11:50
Networking / Panel

Discussion with the speakers

12:35
Session

Springmäuse — improvisation cabaret

12:45
Catering
Lunch
14:00
Session

Assessment of IAM / OE parts wholesalers — survey of 1,000 workshops

Wolk & Nikolic Aftersales Intelligence
14:10
Session

Presentation of the German Parts Wholesalers Award 2017

14:40
Session

Will IAM workshops source more OE wear parts in future?

Frank Achenbach — Automobile Achenbach
14:55
Session

Will insurers offer IAM or used parts to customers in future?

Thomas Geck — HUK-COBURG
15:10
Break
Coffee break
15:40
Session

The role of online business in OE parts sales to IAM workshops

Tilman Veltjens — Managing Director, ALFAH
Networking / Panel

Final discussion with the speakers

Voices on stage

Speakers

Speakers from vehicle and parts manufacturers, dealer groups, insurers and online specialists.

RT
René Tchamendje
PSA
AS
Andreas Schäfer
ZF Aftermarket
BB
Björn Böttcher
Ernst Dello GmbH & Co. KG
FA
Frank Achenbach
Automobile Achenbach
TG
Thomas Geck
HUK-COBURG
TV
Tilman Veltjens
Managing Director, ALFAH

Venue & stay

AMERON Bonn Hotel Königshof

The 2017 forum was held at the AMERON Bonn Hotel Königshof, overlooking the Rhine in the heart of Bonn.

AMERON Bonn Hotel Königshof
Adenauerallee 9
53111 Bonn, Germany
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