Is AI really relevant for workshops today?

Artificial Intelligence is often discussed as a game changer for the automotive aftermarket — from predictive maintenance to automated diagnostics. But how much of it is actually used in workshops today?

To find out, Wolk & Nikolic After Sales Intelligence surveyed 600 independent workshops across France, Germany, Italy, Poland, Spain, and the UK.

Key insights:

• AI is not yet a priority – More than 60% of workshops say AI is unimportant for their daily operations.
• Adoption is still early – Only 28% currently use AI-based applications.
• Interest is emerging – Especially in solutions that automate processes and improve efficiency.

Among workshops already using AI, the most common applications are:

  • Vehicle diagnostics
  • Office organization and administration
  • Customer communication
  • Appointment scheduling and workshop capacity planning
  • Spare parts management

Vehicle diagnostics stands out as the leading use case, showing where AI can already support technicians today.

Download the short report to explore how workshops across Europe view artificial intelligence today — and what role it could play in the future of workshop operations.